FAQ - Frequently asked questions

You will find a collection of frequently asked questions by the customers and the corresponding answers here. Our team will be pleased to advice you on questions of any kind. Please contact us via e-mail or telephone.

How can a solar station SolarBloC be flushed and how do the check valves can be opened?

Both operations must be carried out by a specialist. The individual steps are described in the installation and operation instructions.

How long is the warranty period for PAW actuators?

In case of professional installation, the legal warranty shall apply. Important: If the actuator is opened, the warranty claim expires!

How long is the warranty period for PAW valves and fittings for heating and solar installations?

You will find information on this topic in the manufacturer’s warranty

How long is the guarantee / warranty period for PAW items?

We grant a warranty of 5 years for all PAW products – irrespective of the legal regulations -, except for pumps, controllers and sensors. You will find further information on this topic here.

How can a heating circuit be mounted on the wall without a PAW distribution manifold?

You will need a mounting plate and a wall bracket. With the wall bracket, wall distances (centre distance) of 100, 125 and 150 mm can be adjusted. Mount the heating circuit on the mounting plate by using the union nuts provided.

How must a heating circuit DN 25 be mounted on a modular distribution manifold DN 32 with exit downwards?

For this purpose, you will need the coupling for overhead installation (item number 3724) as well as the reducers (item number 3735) from DN 32 to DN 25.

What discount is granted to installers on PAW products?

The discounts are determined by the wholesale or the original equipment manufacturers. Please contact your trading partner for further information. If desired, we can of course send you a proof of delivery.

Where can the PAW serial number be found?

You will find more information about PAW serial numbers here.

Where do I have to send the products under complaint?

Please contact us at the following e-mail address to clarify the further proceeding: service@paw.eu. The e-mail should contain at least the following information: Reason of complaint, serial number, damage pattern, contact data

Are PAW heating circuits suitable for cooling applications in heating systems?

The CoolBloC offers an optimal system solution for cooling applications in heating systems. It was designed particularly for the use in special ambient conditions to protect the individual components from condensate formation. Thanks to the special construction, simple cooling applications in combination with radiators or radiant panel heating systems up to 15 °C are easily possible. In general, the cooling water temperature must not fall below 15 - 16 °C in order to minimise the formation of condensation water (shortfall of the dew point temperature) at the system components