FAQ - Frequently asked questions

You will find a collection of frequently asked questions by the customers and the corresponding answers here. Our team will be pleased to advice you on questions of any kind. Please contact us via e-mail or telephone.

Both operations must be carried out by a specialist. The individual steps are described in the installation and operation instructions.
In case of professional installation, the legal warranty shall apply. Important: If the actuator is opened, the warranty claim expires!

We grant a warranty of 5 years for all PAW products – irrespective of the legal regulations -, except for pumps, controllers and sensors. You will find further information on this topic here.

You will need a mounting plate and a wall bracket. With the wall bracket, wall distances (centre distance) of 100, 125 and 150 mm can be adjusted. Mount the heating circuit on the mounting plate by using the union nuts provided.
For this purpose, you will need the coupling for overhead installation (item number 3724) as well as the reducers (item number 3735) from DN 32 to DN 25.
The discounts are determined by the wholesale or the original equipment manufacturers. Please contact your trading partner for further information. If desired, we can of course send you a proof of delivery.

You will find more information about PAW serial numbers here.

You can send the products back to the following address, exclusively under specification of the serial number of the component or station: PAW GmbH & Co. KG -Returns- Böcklerstraße 11 31789 Hameln Germany
Subscribe to our YouTube channel
PAW GmbH & Co. KG YouTube